October
SeptemberCourtesy costs nothing
I have just watched a television program about the rise of internet shopping and the lament of shop retailers that their days are numbered.
As a devoted Saturday punter (devoted both to the love of horse racing and to supporting my local UNiTAB branch), I am quite sad to say I too have joined the online revolution and have opened an account with an internet bookmaking service, ceasing to attend my local outlet.
Why, I hear you ask? I have had enough of rude, arrogant, and at times downright contemptuous treatment from some operators at this particular branch.
I may be a small punter but I am still a customer, and I don’t think a hello, a smile, or even an acknowledgement of some kind is too much to ask. I certainly don’t deserve to be ignored when I venture a hello or an enquiry as to how the operator’s day is going.
At the end of the day, any retail business is as only as good as its service. People will desert businesses with poor service given an internet alternative now so easily available.
I get more courtesy and better service from my betting account now, as this at least says hello when I log in!
McDougall (Qld)